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Sarah C. <sarah.chen@gmail.com> · 1 message

Sarah C.Apr 5, 2026 at 10:32 AM

Hi there, I'd like to request a refund for order #3190. The jacket I received has a broken zipper and a small tear near the collar. I've attached photos. Can you let me know how to proceed? Thanks, Sarah

Sarah C.

3 orders · $284.00

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Hi Sarah, I'm sorry to hear about the defective jacket. Since order #3190 is within our 30-day return window, I've gone ahead and initiated a full refund to your original payment method. You should see the refund within 3-5 business days. No need to return the damaged item. Best, Brooke

SourcesCustomer Datareturns-policy96%refund-faq91%warranty-info84%

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Sarah C.2m

Refund for order #3190

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Return request for blue jacket

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David P.3h

Bulk order pricing

Norton M.5h

Warranty claim for item #2219

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Lisa M.1d

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James W.2d

Gift wrapping options?

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Carlos R.3d

Exchange for different size

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Refund for order #3190

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Sarah C. <sarah.chen@gmail.com> · 1 message

Sarah C.Apr 5, 2026 at 10:32 AM

Sarah C.

3 orders · $284.00

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SourcesCustomer Datareturns-policy96%refund-faq91%warranty-info84%

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